Terms & Conditions

1. Data Protection

The personal data collected by Urbanista in the context of implementing the purchase shall be used exclusively for the purposes of purchase performance and customer care. The data will not be disclosed to third parties.

2. Delivery rates and delivery time

All prices are quoted in Euro, including the currently applicable VAT and exclusive of postage and packing (Germany / Europe) as follows:

EU: free shipping (lead time: 2-4 days)
Outside EU: free shipping (lead time: 6-8 days)

Unclaimed goods
For all orders that are not collected within 14 days Urbanista charge the customer a fee of 300 SEK/30 EUR. The fee corresponds to the actual cost of return shipping, handling fee and handling combined. Payment terms are 30 days. When payment is late, payment fee (the amount allowed by law presently 50 SEK/5 EUR) and interest and possible collection costs. If you change your mind when the package was sent from us, you must collect the order at your service center and send it back to us, or contact us and tell us that you are not able to collect the order. If the order is not collected, it will be automatically registered as non-collected and charged accordingly.

3. Contract conclusion

The presentation of products in the online shop does not constitute a legally binding offer, but solely an invitation to order. All invitations to order presented in the online shop are valid only “while stocks last”, unless expressly stated otherwise in the case of individual products. Errors excepted.

By clicking the “Finalise the order” button, you are making a binding offer to buy the goods listed on the order page. We can accept your order by despatch of a separate order confirmation by e-mail or by delivery of the goods within five days. No contract of sale shall come about for goods from an order, which are not listed in the order confirmation.

4. Consumers’ right of return

You have the right to revoke the purchase within fourteen days without stating a reason. The revocation period is fourteen days from the date on which you or a third party appointed by you who is not the transporter takes possession of the goods. To return the purchased products you shall send it back to Urbanista and for quicker handling also include the enclosed return form.

After the returned products arrive to Urbanista, you will receive the payment back in the same method you made the payment to Urbanista. This will also include the shipping cost for sending the product to you, but not the cost for sending the goods back.

Returns are only accepted if the product packaging has not been opened, unless there is a valid quality issue in the product.

If you want to return a purchased product, please complete this form and return it to us

Urbanista, Mäster Samuelsgatan, 111 44 Stockholm, Sweden
Tel.: +46 8 30 38 20
Email: info@urbanista.com
I hereby return this product or products: ___________________
Ordered on _____________ – received on _____________.
Name of consumer(s)
Address of consumer(s)

Signature of consumer(s) (only for notification on paper) ___________________
Date _____________

6. Warranty for defects

The customer shall have the statutory right to subsequent performance for all defects occurring during the warranty term (cf. also Section 12 below). Where subsequent performance is rendered by way of advance replacement, the customer shall be obliged to return the goods supplied in the first instance within 14 (fourteen) days of receipt of the advance replacement. Timely dispatch is sufficient in order to comply with the time limit. Should the goods fail to be received by Urbanista within the time limit, Urbanista shall be entitled to claim compensation for the goods supplied in the first instance and to claim this compensation through the payment method chosen for payment, unless the customer is not at fault with regard to the failed or late return shipment.

In addition, the customer shall be entitled to the statutory rights of revocation and reduction in price in all cases of defects occurring during the term of the warranty (cf. also Section 11 below), provided the statutory conditions apply. The statutory rights to damages or compensation for expenses shall be limited in accordance with the limitations of liability in Section 11 of these Terms and Conditions.
If you require replacement of a defective product, please contact: info@urbanista.com

7. Limitation of liability

Urbanista shall be liable for intent or gross negligence on the part of Urbanista, a representative or a vicarious agent of Urbanista, and for injury to life, body or health caused by negligence, in accordance with the statutory provisions.

Urbanista shall only be liable in accordance with the Product Liability Act and for culpable breach of essential contractual duties, or where Urbanista has maliciously concealed a defect or assumed a guarantee with regard to the quality of a supplied article.
However, the claim for damages for the breach of essential contractual duties shall be limited to foreseeable damage typical of the kind of purchase

Urbanista shall not be liable for damages and defects incurred through improper use, operation and storage, negligent or incorrect care and maintenance, overuse or improper repair by a non-authorised service partner. Furthermore, Urbanista shall not be liable for damages to appliances which are incurred due to incorrect installation or incorrect fitting of accessories. Where Urbanista’s liability has been excluded or limited this shall also apply to the personal liability of employees, their representatives and/or vicarious agents.
The above provisions do not entail a change in the burden of proof.

8. Place of performance / place of jurisdiction / choice of law

Place of performance
Where the customer is a consumer the statutory provisions apply.
Where the customer is an entrepreneur, a special fund under public law or a corporate body under public law, the exclusive place of performance shall be the place of registration at the Registrar of Companies of Urbanista AB, Stockholm, Sweden.

Choice of law
All legal transaction concluded by Urbanista AB with its customers are governed by the law of Sweden without application of the provisions of International Commercial Law on conflicts of law.