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Terms and Conditions

1. Data Protection

The personal data collected by Urbanista in the context of implementing the purchase shall be used exclusively for the purposes of purchase performance and customer care. The data will not be disclosed to third parties. 

2. Storage and access to the text of the contract

The text of the contract is stored in the Urbanista systems and the customer can inspect the General Terms and Conditions on this site at any time.

3. Delivery rates and delivery time

At Urbanista we offer want to offer our Urbanistas the best possible experience and value, we offer free shipping wherever you are!

  • DELIVERY TO THE EU (lead time 2-5 days)
  • DELIVERY TO USA, NORTH AMERICA (lead time: 4-6 days)
  • DELIVERY TO THE REST OF THE WORLD (lead time: 4-6 days)
Invoices shall detail the price of the goods and the costs of any additional services, such as: packaging, shipping, VAT at the rate applicable at the time of invoicing, etc.

4. Contract conclusion

The presentation of products in the online shop does not constitute a legally binding offer, but solely an invitation to order. All invitations to order presented in the online shop are valid only “while stocks last”, unless expressly stated otherwise in the case of individual products. Errors excepted.

By clicking the “Place order” button, you are making a binding offer to buy the goods listed on the order page. We can accept your order by despatch of a separate order confirmation by e-mail or by delivery of the goods within five days. No contract of sale shall come about for goods from an order, which are not listed in the order confirmation.

5. Consumers’ right of return

You have the right to revoke the purchase within fourteen days without stating a reason. The revocation period is fourteen days (14) from the date on which you or a third party appointed by you who is not the transporter takes possession of the goods.In order to exercise your right of cancellation, you must inform us of your decision to withdraw from this contract by means of an unequivocal statement (e.g. by mailed letter, fax or e-mail), stating your name, address and, if available, your telephone number, fax number and e-mail address.

The cancellation deadline shall be deemed met if the notification of exercise of the right of cancellation is sent prior to the expiry of the cancellation period.

Effects of cancellation

If you cancel this contract we shall refund all payments we have received from you, without delay and at the latest within fourteen (14) days of the date on which we received your notice of cancellation of this contract. Unless expressly agreed otherwise, we shall use the same means of payment used in the original transaction to provide the refund; on no account will you be charged any fees for this refund. We may refuse to provide the refund until we have received the goods or until you have provided proof that you have sent the goods, whichever occurs first.

You must return or hand back the goods to us immediately or in any case no later than fourteen (14) days from the date on which you inform us of the cancellation of this contract. The deadline shall be deemed met if you send the goods prior to the expiry of the fourteen (14)-day period. You are responsible for the direct costs of the return of the goods.

You shall only be liable for any loss in value of the goods if this loss in value is attributable to handling which was not necessary in order to check the quality, characteristics and functioning of the goods.

For more information regarding how to return your item to us please see our delivery and returns page.

No right of return applies if the seal has been broken by the customer, to special orders of the customer such as replacement parts ordered or manufactured specially for the customer; furthermore, there is no right of return for services transmitted online (e.g. software offered for download), or for goods that are not suitable for return due to their nature.

6. Warranty for defects

The customer shall have the statutory right to subsequent performance for all defects occurring during the warranty period. Where subsequent performance is rendered by way of advance replacement, the customer shall be obliged to return the goods supplied in the first instance within fourteen (14) days of receipt of the advance replacement. Timely dispatch is sufficient in order to comply with the time limit. If Urbanista does not receive the goods within this time limit, Urbanista shall be entitled to claim compensation for the goods supplied in the first instance and to demand this compensation through the means of payment chosen for payment, unless the customer is not at fault with regard to the failed or late return shipment.

Cancellation, reduction of the purchase price, compensation of damages and expenses.

In addition, the customer shall be entitled to the statutory rights of cancellation and reduction in price for all defects occurring during the warranty period, provided the statutory requirements are met. The statutory rights to compensation of damages or expenses are limited in accordance with the limitations of liability in Section 7 of these General Terms and Conditions.

If the customer wishes to claim damages in lieu of performance for a defect and the goods are capable of being repaired, a repair shall only be deemed failed after the second unsuccessful attempt. Cases in which setting a deadline is, by law, not necessary remain unaffected.

Notification on returns in case of defects:

If you require a repair or replacement of a defective product, please contact: [email protected]

7. Limitation of liability

  1. In the event of gross negligence on the part of Urbanista, a representative or a vicarious agent of Urbanista, as well in the case of negligent injury to life, body or health, Urbanista shall be liable in accordance with the statutory provisions. In all other respects, Urbanista shall only be liable in accordance with the Product Liability Act and for culpable breach of essential contractual obligations, or where Urbanista has maliciously concealed a defect or assumed a guarantee with regard to the quality of a supplied delivery item. However, the claim for damages for the culpable breach of essential contractual obligations shall be limited to foreseeable damage typical of this kind of contract, unless another of the exceptions listed in sentence 1 or 2 simultaneously applies.

  2. Urbanista shall not be liable for damages and defects resulting from improper use, operation and storage, negligent or incorrect care and maintenance, overuse or improper repair by an unauthorized service partner. Furthermore, Urbanista shall not be liable for damages to appliances caused by improper installation or improper fitting of accessories.

  3. In so far as Urbanista’s liability is excluded or limited this shall also apply to the personal liability of employees, their representatives and/or vicarious agents.

  4. The above provisions do not entail a change in the burden of proof.

8. Place of performance / place of jurisdiction / choice of law

Place of performance
Where the customer is a consumer the statutory provisions apply.
Where the customer is an entrepreneur, a special fund under public law or a corporate body under public law, the exclusive place of performance shall be the place of registration at the Registrar of Companies of Urbanista AB, Stockholm, Sweden.

Choice of law
All legal transaction concluded by Urbanista AB with its customers are governed by the law of Sweden without application of the provisions of International Commercial Law on conflicts of law.